A Leading Tire Manufacturer Required Synchronized, Self-Service Data

One of the nation’s largest independent tire and wheel retailers was confronted with a multifaceted business challenge characterized by the absence of centralized platforms for catalogs, a lack of integration with their backend ERP system, a burdensome monolithic legacy architecture, and recruitment difficulties stemming from siloed data.

Challenges:

  • No centralized platforms for catalogs.
  • No interaction with the backend ERP system.
  • Siloed data storage, and inconsistency in data.
  • Monolithic legacy architecture, time-consuming maintenance.
  • Challenges in recruitment due to siloed data within Workday, Okta, and HRMS systems, causing delays in onboarding and low employee engagement.

Solution:

Platform 360 

Implemented Platform 360 for seamless integration between internal systems, establishing:

  • A centralized catalog
  • Efficient order management
  • Real-time order tracking
  • Synchronized employee data including security, HRMS, and LMS
  • Faster onboarding, and audited offboarding to increase employee and support functions engagement.

Impact:

The project facilitated a seamless product management process for multiple suppliers, ensuring scalability, robust catalog security, and self-service capabilities. 

By unifying business processes with Platform 360, InOrg empowered:

  • Improved customer experience
  • Integration of 51 APIs and reusable assets
  • Enhanced order processing
  • Automated error handling